Want to know what the Biggest Contributor to guest disappointment when they arrive at a villa is? It will sound really obvious when I explain it, but it is practically guaranteed that most guests will never think of this. It’s just not on their mind at the start of their vacation!

Our kitchen is a good size, and reasonably stocked (especially for vacation rental standards) so you may not find pots, pans and utensils in the places where you expect them, only because the layout is different from what you are used to. Don’t panic. Everything has been laid out and

Just like with things in the kitchen, expect things to not work the same way, or be in the same place, that you have them at home. This may be true of simple things, like the thermostat, or complex things like the TV and WiFi systems. You may need to

You are responsible for the day-to-day care of the home, and this includes putting the trash out for pick up on Monday evenings. There may be trash in the container from a previous guest or the cleaners, just as you are likely to leave some when you depart. Don’t worry

If you have rented the BBQ, please keep the following in mind. If you use a BBQ at home, then hopefully you know that the best time (and the time most likely for it to actually happen) to clean a BBQ is right before you use it, not after. The

For TEN extra bonus points: This is one of the most common sources of unmet expectations for guests. In the Orlando area, vacation rental guests are expected to purchase supplies for their day-to-day needs along with their groceries. This is a big part of what self-catering means. Unlike a hotel,

Do you know how most vacation rentals ensure their dishes get regularly cleaned? They don’t provide enough of them! They force the guests to do dishes after every meal or else there will be nothing available for them to use next time. We take a different approach. Our kitchens are

Some things you just assume everyone would understand about cooking, but experience has shown that isn’t the case. These are a few of our expectations! Please NEVER use metal utensils in teflon cookware, EVER. NEVER cut in a Teflon pan! We supply plastic and silicon cooking utensils for use in

After distorted expectations, or forgetting that the villa won’t look just like it did in its online pictures, here’s the next most common mistake a few odd guests make. They forget where they are! A vacation rental villa is not their home. Nor is it the equivalent of it. It

Have you ever seen a movie after just about everyone you know has repeatedly told you how great it is? And it turns out to not be so great? And have you ever seen a different movie where people told you it wasn’t very good, but you enjoyed it much